FAQ's

09

Is it safe to order online?

 

Security and privacy are two things we take very seriously. Not only is our website encrypted, but the checkout process is also secured by Surepay 256-bit SSL Encryption. 

 

On top of all that, Paypal offers their own layer of consumer protection. 

10

Delivery - How much is it and how long does it take?

 

Delivery usually takes 1-2 weeks. All International customers will take 2-3 to receive their items. How long and the exact charges will be made crystal clear during the checkout process.

11

Which carriers do you ship with?

 

We use The United States Postal Service (USPS) to send all of our products.

12

Can I get a refund for a 'print', 'model', or 'plan set'?

 

Unfortunately, custom items that are created on demand cannot be returned. All sales are final. This would include items with a specific sizes, variants, signatures, and seals. 

01

Do you offer framing services?

 

Yes we do but we the frame style has one option: 1.5" black or white matte wood with white inset border of varying depth depending on the print selected. If you require a different style, you can email us for a quote. 

03

Has my order been sent yet ?

 

We need about 1-2 week to create, package, and ship our products from the Strang Store. If 10 business days have passed, then your order has shipped and you should have received a tracking number.

 

05

Part of my order is missing!

 

Well, this is embarrassing. Hang-tight and shoot us an email through our Contact Page and we will get things sorted out immediatley. Have your order number handy!

07

Which methods of payments can I use?

 

The [STRANG] Store offers secure checkout using Paypal.

No Paypal Account?  Not to worry.With Paypal, you can still checkout as a guest and complete the transaction without an active account-- or head over to paypal.com and create one!

02

Can you give me more information about the prints?

 

Project information has been added to each print, but supplemental information about each drawings residence can be found on our parent website [STRANG] Design.

04

Can I track my order ?

 

Of course-- you did order some pretty precious merchandise! A USPS tracking number will be provided once your order is complete and officially shipped.

06

You’ve sent me the wrong items!

 

Opps. This doesn't happen very often, but if it does, make sure you Contact us immediately!

08

I forgot to use my discount code.

 

That's always the worst feeling. No problemo! Give us a hollar via our Contact Page and explain the situation. A refund will be issued for the differance.

01

I’ve found the print I want but can’t select my size?

 

Not to worry. If for some reason our website is acting up you can always place an order by emailing us via out Contact Page.

03

Has my order been sent yet ?

 

We need about 1 week to create, package, and ship our products from the Strang Store. If 5 business days have passed, then yes, your order has shipped and you should have recieved a tracking number.

 

05

Part of my order is missing

 

Well, this is embarrising. Hangtight and shoot us an email on our Contact Page and we will get things sorted out immediatly. Have your order number handy!

07

Which methods of payments can I use?

 

You can securely checkout using Paypal. Paypal is available in over 200 countries and excepts 148 currencies.

Dont have a Paypal Account? With Paypal, you can still checkout as a guest and complete the transaction without an current account.

09

Is it safe to order online?

 

Security and privacy are two things the Strang Store takes very serously. Not only is our website encypted, but the checkout process is also secured by Surepay 256-bit SSL encryption. 

 

On top of that Paypal offers their own layer of consumer protection. 

 

Happy Shopping!

02

Can you give me more information about the prints?

 

Project information has been added to each print, but supplemental information about each drawings residence can be found on our parent website [STRANG] Design.

04

Can I track my order ?

 

Of course-- you did order some pretty precious merchandise! A tracking number will be provided once your order is complete and offically shipped. (This takes about 1 week)

06

You’ve sent me the wrong items

 

Opps. This doesnt happen very often, but if it does, make sure you Contact us. Especially if you recieved these items in place of your intended order and they are not supplemental. 

08

I forgot to use my discount code

 

That's always the worst feeling! Finding that coupon you forgot to use in your back pocket 4 hours after you checked out. No problemo! Give us a hollar via our Contact page and explain the situation. A refund will be issued for the differance. Clutch. 

10

Delivery - How much is it and how long does it take?

 

Delivery takes 1-3 weeks depending on the speed you choose at checkout. All International customers will take 1-2 weeks longer to recieve their items. How long and the exact charges will be made clear during the checkout process. 

 
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[STRANG]

Strang Design, LLC

Made in Florida, USA

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